Privacy Policy

Stay Manuel Antonio Rentals ("we," "us," or "our"), operated by UKUCHUMA STA SRL (cédula jurídica 3-102-870903), operates the website https://staymanuelantoniorentals.com and related booking-inquiry services (collectively, the "Service"). UKUCHUMA STA SRL is the entity responsible for the processing of your personal data as described in this policy.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service or inquire about accommodations with us. We collect only the personal information necessary to provide our services and do not request unnecessary or unrelated data.

By accessing or using our Service, you consent to the data practices described in this policy.

1. Information We Collect

We collect personal information when you submit booking inquiries, make reservations, or interact with our Service:

Personal Contact Information

Full name
Email address and phone number
Country of residence
Emergency contact information (if provided)

Booking and Reservation Data

Desired arrival and departure dates
Property preferences and special requests
Number of guests and guest details
Inquiry and booking history

Payment Information

We do not collect or process credit card or payment details through this website. Bookings are arranged by inquiry, and any payments, deposits, or security deposits are handled separately after your reservation is confirmed, under the terms of your rental agreement. Where we hold billing or transaction records, they are limited to what is necessary to administer your booking and meet our legal obligations.

Technical and Usage Data

IP address, browser type, and device information
Website usage patterns and preferences
Cookies and similar technologies
Location data (when permitted)

2. How We Use Your Information

We process your personal data as necessary to provide our services, respond to inquiries, fulfill bookings, comply with legal obligations, and based on your consent where required.

Inquiry and Reservation Management

Respond to booking inquiries and prepare quotes
Confirm reservations and send confirmations
Coordinate property access and check-in procedures
Manage changes, cancellations, and refunds

Customer Service and Support

Respond to inquiries, requests, and complaints
Provide concierge services and local recommendations
Resolve booking issues and disputes
Maintain guest safety and security

Legal and Regulatory Compliance

Comply with Costa Rican tax and tourism regulations
Maintain records required by local authorities
Prevent fraud and ensure security
Protect our legal rights and interests

3. Data Retention

We retain your personal information according to the following schedule:

Active guest records: 3 years after your last booking or meaningful interaction
Financial and tax records: 7 years minimum (required by Costa Rican tax law)
Marketing preferences: Until you opt out or 2 years of inactivity
Legal documents: As required by applicable law

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We share your data only when necessary with trusted partners:

Essential Service Providers

Property and booking management: Our booking management platform, used to administer inquiries and reservations
Hosting and email: Providers that host our website and deliver transactional email related to your inquiry or booking
Maps: Google Maps for property and location display (when functional cookies are enabled; OpenStreetMap is used as a fallback)
Analytics: Only if you consent to analytics cookies. No analytics provider is currently active on this website.

These providers process personal data only as necessary to perform services on our behalf and are subject to contractual data protection obligations.

Legal and Regulatory Authorities

Costa Rican tax authorities (Ministerio de Hacienda)
Tourism regulatory bodies (Instituto Costarricense de Turismo)
Law enforcement when legally required

International Data Transfers

Your data may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place, including contractual protections and working with established providers that meet industry security standards.

5. Your Privacy Rights

Under Costa Rican data protection law (Ley de Protección de la Persona Frente al Tratamiento de sus Datos Personales, Law No. 8968), you have the following rights:

Request access to your personal data
Obtain information about how we process your data
Receive a copy of your data in a portable format
Correct inaccurate or incomplete personal data
Request deletion of your personal data (subject to legal retention requirements)
Restrict processing in certain circumstances
Object to processing for marketing purposes
Lodge complaints with Costa Rica's Data Protection Agency (PRODHAB)

To exercise these rights, contact us at info@staymanuelantoniorentals.com.

6. Security Measures

We implement industry-standard security measures to protect your personal information:

SSL/TLS encryption for all data transmissions
Regular security updates and system monitoring
Access controls and user authentication
Limited access to personal data on a need-to-know basis
Incident response and breach notification procedures

While we implement industry-standard security measures, no online system can guarantee absolute security. We encourage you to use strong passwords and report any suspected security issues immediately.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. When you first visit our website, you will see a cookie notice allowing you to accept or customize your preferences. You can review or change your choices at any time through the cookie preferences on our website, or by clearing your browser cookies.

Essential Cookies

Always active. Required for core website functionality.

Session management and security (CSRF protection)
Language preference
Property shortlist and arrival date selection

Functional Cookies

Enable enhanced features. You may disable these.

Google Maps for property and restaurant locations (when disabled, OpenStreetMap is used instead)
Enhanced personalization features

Analytics Cookies

Help us understand how visitors use the website. You may disable these. These cookies are used only if and when an analytics service is enabled and you have given your consent. No analytics service is currently active on this website.

Marketing Cookies

Used for advertising relevance and campaign measurement. You may disable these. These cookies are used only if and when a marketing or advertising service is enabled and you have given your consent. No marketing or advertising service is currently active on this website.

8. Marketing Communications

We may send occasional service-related or promotional emails about our properties and travel in Manuel Antonio. You may opt out of marketing emails at any time by using the unsubscribe link included in each message or by contacting us at info@staymanuelantoniorentals.com. Opting out of marketing emails does not affect transactional messages related to an active inquiry or booking.

9. Children's Privacy

Our booking services are designed for guests aged 18 and older, consistent with our requirement that the contract signer be at least 25 years of age. We do not knowingly collect personal information from minors under 18 without verifiable parental consent. If we discover that we have collected data from a minor without proper consent, we will delete it promptly. Parents or guardians who believe their child's information has been collected may contact us at info@staymanuelantoniorentals.com.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, new legal or regulatory requirements, or enhanced privacy protections. We will notify you of material changes through prominent website notices and an updated "Last Updated" date on this page.

Continued use of our services after changes constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of Costa Rica, including the Ley de Protección de la Persona Frente al Tratamiento de sus Datos Personales (Law No. 8968) and related privacy regulations.

Any disputes arising from this policy will be resolved in the competent courts of Quepos, Puntarenas Province, Costa Rica.

12. Contact Information

For questions about this Privacy Policy or our data practices, contact us at:

Stay Manuel Antonio Rentals
UKUCHUMA STA SRL (cédula jurídica 3-102-870903)
Email: info@staymanuelantoniorentals.com
Costa Rica: +506 8989 7829
Manuel Antonio, Puntarenas, Costa Rica

We will respond to privacy inquiries within 15 business days, as required by Costa Rican law.